Announcement | OneOh Cloud

Holiday Notice and Work Arrangement

Dear Valued Customer, Hello! As National Day holiday approaches, we sincerely thank you for your support and trust in our cloud services. To allow our employees to reunite with their families and enjoy the festive joy, we would like to inform you about the arrangements for the National Day holiday. Holiday Schedule: The holiday will be from October 1, 2024 (Tuesday to October 8, 2024 (Tuesday). Normal operations will resume on October 9, 2024 (Wednesday). During the holiday period, our customer service and technical support will be adjusted as follows: Customer Support: The customer service hotline will be temporarily suspended during the holiday. You can submit your inquiries through our online customer system, and we will prioritize them after the holiday. Technical Support: In case of emergencies, please reach out via email, and we will respond as soon as possible. We wish you a happy National Day and a joyful family reunion! Thank you for your understanding and support. We look forward to continuing to provide you with quality service after the holiday. Best regards, OneOh Cloud September 30, 2024

Last updated on Sep 30, 2024

Enhanced Human Verification

To improve security and user experience, we are implementing stricter traffic verification measures. Starting today, we will primarily block traffic with a Google reCAPTCHA score lower than 0.3. This type of traffic currently represents about 8%, and is considered potential automated or malicious activity. This adjustment is intended to protect the experience of legitimate users and prevent disruptions caused by harmful traffic. We will continue to monitor and optimize our system's performance. Thank you for your ongoing support and understanding. For any questions, please feel free to contact our Customer Support Team.

Last updated on Oct 31, 2024

Maintenance Notice

Dear Users, We will perform system maintenance starting at 1:00 AM Beijing Time on November 1, 2024. The maintenance is expected to last for 1 hour. During this period, the following services will be affected: 1. next.n2ray.dev: May be inaccessible during maintenance. 2. Subscription Gateway: Subscription links cannot be imported, but already imported node lists will continue to function normally. 3. Customer Service System: The web-based customer service system will be unavailable. If you have any questions, please feel free to contact our support team at support@oneoh.cloud. Thank you for your understanding and support! OneOh Cloud

Last updated on Nov 01, 2024

Database Upgrade Notification

Dear Users, To improve system performance and security, we will upgrade the aws-sg-database relational database. The details are as follows: Upgrade Details: - The database version will be upgraded from MySQL 8.0 to MySQL 8.4.3 Upgrade Time: - Beijing Time: Thursday, January 9, 2:00 AM to 4:00 AM - UTC Time: Wednesday, January 8, 6:00 PM to 8:00 PM Impact During the Upgrade: - Website Services: During the upgrade, websites may experience temporary unavailability. Please plan accordingly. - VPN and Proxy Services: VPN and proxy services will remain unaffected and can be used as normal. Issue Reporting: If you encounter any issues during the upgrade, please contact us via: - Email: support@oneoh.cloud Please include issue details in your email to help us resolve them quickly. We sincerely apologize for any inconvenience caused during the upgrade and thank you for your understanding and support! Best regards, OneOh Cloud Support Team Date: January 9, 2025

Last updated on Jan 09, 2025

📢 Notice of Company Name Change (IRS Update in Progress)

Dear users, We have officially changed our company name in the State of Wyoming from One Of Huang Cloud Technology LLC to OneOh Cloud LLC. We are currently in the process of notifying the Internal Revenue Service (IRS), and our tax records are being updated. This name change will not affect your existing account, subscription, or payment settings. You may continue using our services as usual. If you have any questions, feel free to contact our support team. Thank you for your understanding and continued support! OneOh Cloud LLC April 8, 2025

Last updated on Apr 08, 2025

📢 Important Notice: Port Change in Subscription 2 – Please Update

Dear users, To improve connection stability and compatibility, we are changing the VPN service port in Subscription 2: - Old Port: 8181 - New Port: 443 (more common and widely compatible) 👉 Please update your subscription in your VPN client as soon as possible to get the latest configuration file. Without updating, your connection may fail after the old port is shut down. ⏰ The old port (8181) will be officially discontinued on July 1, 2027. Please make sure to update before this date. If you encounter any issues during the update, feel free to contact our support team. We're here to help! Thank you for your continued support. OneOh Cloud LLC April 11, 2025

Last updated on Apr 11, 2025

Data Reset Policy Change Effective May 1, 2025

Dear Users, We’re updating our data reset policy to make it more intuitive and aligned with your subscription cycle, effective May 1, 2025: Starting May 1, 2025, your monthly data will reset on your plan's expiration day each month. This means your data quota will reset in sync with your billing cycle, making it easier to track and manage. Example: If your current plan is valid from March 14 to June 14, your monthly data will reset on March 14, April 14, and May 14. This new policy will apply to all monthly, quarterly, and annual plans from May 1, 2025 onward. Thank you for choosing OneOh Cloud LLC. If you have any questions, feel free to reach out to our support team. Best regards, OneOh Cloud LLC Customer Support Team

Last updated on Apr 18, 2025